Service Agreement

Service Agreement

Fees and Returns

All service orders are subject to a minimum $19 service fee once it reaches a technician’s bench or leaves with an online technician regardless of the state of repair or outcome of the diagnosis. All part purchases are final and cannot be returned service agreement.

Payment outstanding for more than 30 days from the invoice date will incur an interest charge at a rate of 10% per month or partial month. We charge an additional fee of $25 per returned check.

Emergency Service Calls

which causes us to reschedule an appointment shall be charged $85 additionally per appointment block time (every 3 hours). Any onsite service performed after 7 pm are considered Emergency Service Calls and will be charged $85 additionally every 3 hours.

Remote Support

By requesting and accepting a remote session from a TechySupport representative to remotely assist you with a technical related issue. You accept responsibility for any changes made to the desktop content or system settings. TechySupport does not assume and is not responsible for any liability for the linking and viewing of any desktop content. The operation of the remote support software or system performance.

We recommend for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with a TechySupport representative. TechySupport further recommends that you remain seated at your desktop throughout the entire remote session.

Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. TechySupport will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

TechySupport continuously undertakes to take the utmost care when in use of your computer. However, TechySupport cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems requiring an on-site call.

Data

The customer is responsible for data backup before repair.

TechySupport is NOT responsible for data loss for any reason including:

– In the event of a computer failure while in service

– In the event, the hard drive is formatted to repair the operating system software.

TechySupport reserves the right to erase the computer’s hard drive to ensure proper repair of the unit by eliminating software as a variable whenever TechySupport deems it necessary.

Software

Software errors or corruption that causes poor performance or loss of functionality of the computer is NOT covered by ANY manufacturer’s warranty. TechySupport does not support any applications or software except for Microsoft Windows or Mac Operating Systems. A customer is responsible for determining application compatibility with any operating system they’ve enlisted TechySupport to install or upgrade to.

Security

The customer is responsible for updating definitions to antivirus software and applying security patches to the operating system after the date of repair on the unit. TechySupport is NOT responsible for viral infections of the unit or any security compromises to the unit, including compromised due to weak passwords after the date of repair.

Warranty

TechySupport is not responsible for damages or costs that are the result of accidents, misuse, or abuse of your computer. Modifications or repairs made to your system by anyone other than TechySupport will void your warranty. We are not responsible for any losses or complications that arise as a result of a computer failure or a delay in production or repair of your system.

Equipment

TechySupport is NOT responsible for equipment left in service for over three months from the time of the unit’s entry into service, regardless of the state of repair.

TechySupport is NOT responsible for notifying you, the customer; in the event, your equipment is being disposed of when said equipment has been here for over 3 months.

All equipment must be picked up within 30 days of completion or a $45 per month fee will be added to the cost of Service Repair Order.

Opt-In Disclaimer

At TechySupport, we strive to keep your privacy safe online. We do not share any emails with 3rd party sites or affiliate companies. With your online scheduled appointment, each customer is automatically signed up to receive our newsletter or on-demand email blast. As a customer, we wish to keep you informed about computer threats, discounts, and new services. To opt-out of our email list, simply click ‘unsubscribe’ to any email that you receive from us.

 

For any Technical Support Call Now1-855-241-6700